Tren Maya Tickets
Maya Train tickets are available with different fares, service classes, and purchasing options, so it’s recommended to understand how the booking process works before you travel.
This guide brings together the most important information about purchasing tickets, required documentation, fares, baggage, reservations, invoicing, and other essential details to help you prepare for your journey along the Maya Train Route.
Important: This website is an independent informational guide and does not sell Maya Train tickets or process payments. Tickets can only be purchased through the official sales channels.
Where to buy Maya Train tickets
There are currently several official ways to purchase Maya Train tickets. Depending on your needs, you can buy them online, through the mobile app, or in person.
1. Official website
The easiest way to purchase a ticket is through the official Maya Train reservation system. Simply select your departure station, destination station, travel date, and the number of passengers to view available schedules, fares, and seat availability.
During the booking process, you will be able to see all available departures for your selected travel date, along with the estimated travel time and the service class offered for each trip.
You can also access the official Maya Train website of the Government of Mexico, which includes an option to purchase tickets. You will be redirected to the official reservation website to complete your booking.
2. Official Maya Train app
The Maya Train has an official mobile app available for Android and iPhone devices.
With the app, you can:
- Purchase tickets
- Check schedules
- View routes
- Manage your trips
- Receive the latest service updates
- Access exclusive discounts on ticket purchases
In addition, the app is currently the only platform where you can purchase the MayaPass, a travel pass designed for passengers who want to visit multiple Maya Train stations with greater flexibility within an eligible section of the route.
3. Purchase tickets at Maya Train stations
Tickets can also be purchased directly at the ticket offices located in Maya Train stations.
This option allows you to receive assistance from station staff when selecting the appropriate fare, asking questions about your journey, and completing your ticket purchase before departure, subject to availability.
Although the train may depart at a specific time, tickets are not always available for purchase immediately before departure. As the boarding process begins, ticket sales at the station may close or become unavailable to allow enough time for passenger verification, access control, and boarding procedures.
For example, if your train departs at 9:00 AM, arriving at 8:40 AM may not be enough time to purchase a ticket and complete the boarding process.
To avoid missing your trip, we recommend purchasing your ticket in advance whenever possible or arriving early if you plan to buy it directly at the station.
4. Self-service ticket machines
As part of its modernization efforts, the Maya Train offers self-service ticket machines at selected stations and strategic locations, including hotels, government buildings, and other public facilities.
These self-service kiosks allow passengers to check schedules, select their journey, and purchase tickets quickly, helping reduce waiting times at the ticket office.
5. Buy tickets by phone
If you prefer personalized assistance, you can also purchase Tren Maya tickets and get help through the official Call Center. A customer service representative can assist you with ticket purchases, routes, schedules, fares, and any other questions related to your trip.
Phone: +52 (55) 9771-1000
Whatsapp: +52 (55) 7200-0052
How to buy a Maya Train ticket
The booking process is simple:
- Select your departure station.
- Select your destination station.
- Choose your travel date.
- Check the available schedules.
- Select the appropriate fare.
- Enter the passenger information.
- Complete the payment.
- Receive your electronic ticket.
After your purchase is confirmed, you will receive a digital ticket (PDF) with a QR code, which must be scanned at the automatic gates before boarding the train.
Documents required to purchase tickets and travel
During the booking process, you must provide an official identification document for each passenger.
The system may request one of the following:
- National voter ID (INE) for Mexican citizens
- Passport
- CURP (Unique Population Registry Code) for minors
- Immigration document, when applicable
It is important that the information entered during the booking process matches the identification document you present when boarding the train.
Maya Train fare types
The Maya Train offers different fare categories based on the passenger’s nationality, place of residence, or eligibility for special discounts. To qualify for certain fares, you must present valid supporting documentation both when purchasing your ticket and before boarding the train.
| Fare Type | Who Can Use It? | Required Document |
|---|---|---|
| International | Foreign visitors | Passport or valid immigration document |
| National | Mexican citizens and permanent residents | INE, Mexican passport, or permanent resident card |
| Local | Residents of Chiapas, Tabasco, Campeche, Yucatán, and Quintana Roo | INE showing a local address or an official proof of residence |
| Special | INAPAM cardholders, students, teachers, people with disabilities, military personnel, and other authorized groups | Valid ID or official document proving eligibility for the benefit |
More details about International Fare
The International Fare is available to foreign nationals.
To qualify for this fare, you must present one of the following valid documents:
- Passport
- Temporary Resident Card
- Regional Visitor Card (available to residents of Guatemala, Belize, El Salvador, and Honduras)
No other forms of identification are accepted for this fare.
More details about the National Fare
The National Fare is available to Mexican citizens and foreign nationals with permanent residence in Mexico.
To qualify for this fare, you must present one of the following valid documents:
- Permanent Resident Card
- National Voter ID (INE)
- Mexican passport
- Certificate of Naturalization
More details about the Local Fare
The Local Fare is available exclusively to residents of the following Mexican states:
- Chiapas
- Tabasco
- Campeche
- Yucatán
- Quintana Roo
This fare also applies to accredited consuls and ambassadors.
To qualify for the Local Fare, you must present one of the following documents:
- National Voter ID (INE) showing an address in one of the five eligible states
- Valid proof of residence (Carta de Vecindad)
- Diplomatic ID or Consular Identification Card, when applicable
Important: A driver’s license, Temporary Resident Card, and Permanent Resident Card are not accepted as proof of eligibility for the Local Fare.
More details about the Special Fare (only for Mexican)
The Special Fare is available to specific groups of passengers who can verify their eligibility with valid documentation.
Senior citizens:
Passengers must present a valid INAPAM card.
People with disabilities:
Passengers must present an official ID card or certificate confirming their disability status.
Students:
Students must present a valid student ID (physical or digital) that includes:
- Full name
- Photograph
- Name of the educational institution
- Official stamp, when applicable
If a valid student ID is not available, one of the following documents may also be accepted:
- Certificate of enrollment
- Report card
- Academic certificate
The educational institution must be part of the Mexican National Education System, including institutions such as the SEP, UNAM, IPN, UAM, or any other officially recognized school.
Teachers and school staff:
Passengers must present a valid employee ID issued by an educational institution recognized by the Mexican National Education System.
If a valid employee ID is unavailable, they may present their most recent payroll receipt together with an official photo ID.
This benefit applies to:
- Teachers
- Professors
- Instructors
- Administrative staff
- School administrators
Union membership cards are not accepted for this fare.
Military personnel and employees of participating institutions:
The Special Fare is also available to:
- Active-duty and retired military personnel
- ISSFAM beneficiaries
- Banjercito employees
- Grupo Mundo Maya employees
- Maya Train employees
- Mexicana employees
- AIFA employees
Passengers must present a valid employee or identification card proving their eligibility for the benefit.
Important before you travel
When boarding the train, Maya Train staff will verify that you have the required documentation for the fare you selected.
If you are unable to present the required documents, boarding may be denied, and your ticket will be subject to the terms and conditions of the Maya Train service.
Ticket Types (service classes)
The Maya Train offers two service classes, allowing passengers to choose the option that best fits their budget and comfort preferences. Both classes provide access to the same routes, stations, and travel experience; the main difference is the seat design and level of comfort.
The Tourist Class is designed for travelers looking for a more affordable option, while the Premier Class offers more personal space and additional features that can provide greater comfort, especially on longer journeys.
| Feature | Tourist Class | Premier Class |
|---|---|---|
| Seat layout | 4 seats per row | 3 seats per row |
| Personal space | Standard | More space between seats |
| Seats | Standard | Wider and more comfortable |
| Footrest | Standard | Footrest with greater mobility |
| Tray table | Standard size | Larger snack tray |
How to request a Maya Train ticket invoice
If you need an invoice for your Maya Train ticket purchase, the process depends on whether you are a Mexican taxpayer or a foreign individual/company.
Mexican passengers:
Mexican individuals or companies can request their invoice through the official Maya Train invoicing system.
To complete the process, you will need the following purchase information:
- RFC (Mexican Taxpayer Registration Number).
- Reservation number.
- Reservation purchase date.
- Reservation purchase time.
Foreign passengers:
Foreign individuals or companies who require an invoice must contact the official support team by email:
info@ventaboletostrenmaya.com.mx
The support team will provide information and guidance regarding the applicable invoicing procedure according to each case.
Important considerations for invoicing
The Maya Train invoicing system indicates that invoices for purchased services must be requested within the first 30 calendar days of the current month.
Once this period has ended, it will no longer be possible to generate invoices for purchases made in previous months.
How to check or modify a Maya Train ticket
After purchasing your ticket, you can check your trip information or make certain changes through the “My Booking” section on the official Maya Train website.
This tool allows you to manage your reservation before the train departure, always according to the service terms, conditions, and availability.
To access this section, you only need your Booking code and the phone number registered during the purchase process.
Once logged in, you will be able to view your trip details and, depending on your reservation, use available features such as changing your seat location, updating certain personal information, or adding additional services.
It is important to note that not all ticket changes can be made through the “My Booking” section.
If you need to change your travel date, you must request it through the procedure established by Maya Train by sending your request to:
info@ventaboletostrenmaya.com.mx
Requests to change the travel date must be submitted at least 48 hours before the scheduled departure and are subject to operational availability.
How to change a Maya Train ticket and what happens if you cannot travel?
If, after purchasing your Maya Train ticket, you need to modify your trip or request information about a cancellation, it is important to understand the applicable conditions before submitting any request.
Changing the travel date on a Maya Train ticket:
Passengers may request a date change as long as:
- The request is submitted at least 48 hours before the scheduled train departure.
- There is operational availability for the new travel date.
The request must be sent to:
info@ventaboletostrenmaya.com.mx
Include the following documents and information:
- Digital copy of the ticket.
- Payment receipt in JPEG, JPG, or PDF format.
- Passenger contact information.
- Requested new travel date.
Important considerations:
- Only one travel date change is allowed.
- Once the change has been made, the ticket cannot be canceled or refunded.
- Tickets that have already been invoiced are not eligible for changes.
- Changes are subject to availability and the operational conditions of the service.
Cancellation by the passenger:
If the passenger decides not to travel, no refunds or reimbursements are issued for unused tickets, regardless of the reason.
Also consider:
- If the passenger does not arrive on time for the boarding process, the ticket is considered used, and no refund, reimbursement, or change will apply.
- If the passenger chooses not to continue the trip to the destination station indicated on the ticket, no refund will be issued for the unused portion of the journey.
- Tickets purchased through promotional campaigns or special fares may have additional restrictions.
Service cancellation by Maya Train:
When the cancellation of the service is attributable to Maya Train, or occurs due to force majeure or unforeseen circumstances, passengers may choose between:
- Requesting a refund of the amount paid.
- Changing the travel date without penalty.
When a refund applies due to service cancellation, the request must be submitted within 30 calendar days after the cancellation date through:
How to choose a good seat on the Maya Train
During the ticket purchase process, the system displays the train car layout and available seats. Before confirming your purchase, check the selected seat location carefully, as some seats may be located next to internal train partitions (horizontal divider lines) or areas where the window does not provide a complete view.
Recommendations:
- If you want to enjoy the scenery, choose a window seat and check that it is not located next to a train car partition.
- Aisle seats may be more comfortable for passengers who need to move around during longer journeys.
- The view can vary depending on the side of the train and the section of the route you are traveling.
Can I choose a different train car when buying my Maya Train Ticket?
Yes. During the ticket purchase process, you can review the train layout and select a different available train car, as long as seats are still available.
Choosing a specific train car can help you travel in an area that better suits your needs, for example:
- Being closer to entrances or doors.
- Having a location closer to available onboard services.
- Preferring a specific area of the train.
Frequently asked questions about Maya Train tickets
How much luggage can I bring on the Maya Train?
Passengers may bring up to 3 pieces of luggage with a maximum combined weight of 50 kg, including:
- General luggage: maximum size of 66 × 42 × 26 cm.
- Carry-on suitcase: maximum size of 55 × 40 × 25 cm and up to 10 kg.
- One personal item, such as a backpack, handbag, or briefcase.
The transportation of cargo luggage, coolers, household goods, hazardous materials, or any objects that may pose a risk to train operations is not permitted.
Can I Travel with Pets on the Maya Train?
Yes. The Maya Train allows passengers to travel with pets, companion animals, and service animals, as long as certain requirements are met.
Main Conditions:
- Maximum of 1 pet per passenger.
- Maximum weight: 10 kg.
- The pet must travel inside a closed carrier with maximum dimensions of 60 × 35 × 35 cm.
- Pets cannot occupy a passenger seat.
- The pet must remain under the owner’s control throughout the entire journey.
To board with a pet, passengers must present:
- Veterinary health certificate.
- Valid vaccination record.
- Required liability waiver form.
Pet registration must be completed at the departure station in advance.
Do minors need a ticket or documents to travel on the Maya Train?
Minors must travel accompanied by their parent, guardian, or legal representative, except in cases authorized through a liability authorization letter.
For minors, it is recommended to carry documents that prove their identity and family relationship, such as:
- CURP (Unique Population Registry Code).
- Birth certificate or birth record.
Children under 3 years old may travel free of charge with a responsible adult, as long as they do not occupy a seat and their ticket is linked to the accompanying passenger.
Passengers aged 15 years and older may travel without an adult companion only if they meet the requirements established by the Maya Train, including the required authorization letter and supporting documentation.
Can I Bring a Bicycle on the Maya Train?
Yes. Conventional bicycles are allowed on the Maya Train, as long as there is available space and the required safety conditions are met.
Requirements:
- Electric bicycles and electric scooters are not permitted.
- Bicycles must be transported inside a protective cover.
- Pedals must be removed.
- Handlebars must be turned 90 degrees.
- Bicycles must not block aisles, seats, or luggage areas.
- Passengers must arrive in advance to complete the required verification process.
For more information, consult the complete Maya Train service terms and conditions.
Complete your Maya Train journey
Whether you’ve already purchased your tickets or are planning your trip, discover tours, transportation, accommodations, local cuisine, and experiences to enjoy every destination along the Maya Train Route.