Tren Maya Tickets
Where can I buy tickets for the Tren Maya?
Online:
The only official Tren Maya website to buy tickets is: https://reservas.ventaboletostrenmaya.com.mx/
You can also access the official Mayan Train website, which will redirect you to the aforementioned address: https://trenmaya.gob.mx/
Physical:
Tren Maya tickets can be purchased at all Stations and Stops, and additional sales points have been set up at Tourism Secretariats and plazas, as some stations and stops have not yet been completed.
What are the ticket prices offered by the Tren Maya?
The Tren Maya offers 4 types of prices:
International Price:
For non-Mexican individuals.
National Price:
Available to all Mexicans with official identification.
Local Price:
For residents along the route of the Tren Maya with official identification.
Special Price:
For students, teachers, seniors, and individuals with disabilities.
Which types of services does the Tren Maya offer?
Tourist Class Ticket
- 4 seats per row.
- Applies for Local Price.
- Applies for Special Price.
Premier Class Ticket
- Wider seats.
- 3 seats per row.
- Catering service *.
- Unlimited Coffee.
- Staff responsible for taking orders.
The Special Price ticket is limited to a certain quantity per train.
The Premier class ticket may or may not include catering service, depending on the following criteria: *
| Distance | Catering service |
| Less than 43.5 miles (70 Km) | Does not include. |
| 43.5 miles – 124.3 miles (70 Km – 200 Km) | Snack combo |
| 124.3 miles – 279.6 miles (200 Km – 450 Km) | Breakfast or lunch combo (as applicable). |
| More than 279.6 miles (450 km) | Breakfast or lunch combo (as applicable) + 1 Snack combo. |
To resolve any doubts and obtain information, you can call the Tren Maya customer service number 📞 (+52) 55 95 58 62 92, available 24 hours a day, 7 days a week.
Important Considerations Before Purchasing Your Tren Maya Ticket
When planning your trip, please note that the most popular destinations tend to have a greater number of connections between stations and tourist spots. However, it’s important to consider that some less popular destinations may have limited connectivity.
It’s worth noting that the route of the Tren Maya is still in the process of consolidation. Therefore, you may experience some limitations in terms of connectivity. Nonetheless, we recommend exercising patience and enjoying the journey, as the Tren Maya offers a unique and captivating experience. Thanks
Choose your Tren Maya Destinations and have a great trip
Ideal for adventurers who enjoy stories of pirates, Mayan cities, walled forts, and colonial towns.
Jungles and forests that conceal spectacular secrets for travelers who dare to live the most incredible experiences.
Home to the first civilization of the Americas, exotic landscapes, colossal Olmec heads, and cacao plantations.
Fusion of the Maya culture and the New World. A state rich in tradition and nature, with gastronomy recognized as a World Heritage.
Symbol of the Sun and the Beach, the gateway to national and international tourism, with world-class infrastructure.
Terms and Conditions of the Tren Maya
- Passengers must present identification when purchasing a ticket and when traveling to ensure the accuracy of names and ages of all passengers.
- The ticket price includes traveler’s insurance, which covers the following: medical expenses, funeral expenses for accidental death on board the train, and loss of luggage.
- The ticket is the legal document of the contract between the carrier and the passenger, so it must be retained for any claims or clarifications. Passengers are responsible for ensuring they have a valid ticket applicable for the entire journey.
- Passengers must check their luggage before boarding, passing through the corresponding security filters.
- Any incident must be reported to the inspector or Station Chief within 24 hours to validate the traveler’s insurance.
- Children (2 to 14 years old) traveling in Maya Train cars in a seat must be accompanied by at least one adult (18 years or older) in their group. Babies under 2 years old must be accompanied by an adult in a 1:1 ratio and do not have the right to a seat.
- Passengers must sit in the assigned car and seat mentioned on their ticket.
- No ticket refunds are allowed. In case of requesting a change, it must be done within 72 hours prior to the train’s departure by emailing comercializacion.trenmaya@sedena.gob.mx indicating the reason, a digital image of the ticket (jpeg, jpg, pdf), phone, and email for the change. No refund is possible; instead, a change to a ticket of the same value with a user-defined date is offered. In cases attributable to Tren Maya, a 100% refund of the unused service will be provided.
- When a service is canceled due to force majeure, Tren Maya is exempt from compensating passengers according to applicable legislation, but will provide a full ticket refund.
- If passengers arrive late at the boarding gate, their reservation will be canceled, and the amount will not be refunded. However, Tren Maya fares are flexible and can be changed or canceled before departure (fees may apply).
- All tickets are nominative and non-transferable, only for use by the person named on the ticket.
- Discounts are not applicable to special offers or promotional rates.
- Tren Maya reserves the right to modify ticket prices at any time. Tren Maya also reserves the right to cancel, modify, or reschedule any promotional offer without prior notice.
- Tren Maya stations are 100% smoke-free and emission-free spaces. Smoking is strictly prohibited in all Tren Maya facilities and inside train cars. Non-compliance may result in sanctions according to applicable legislation.
- No passenger may access the departure area without a valid ticket.
- If a passenger decides to end their journey before the destination station, there is no refund for the untraveled portion.
- No baggage is allowed on trains without a valid ticket. Maximum luggage dimensions allowed are 55 cm * 40 cm * 25 cm, with a weight not exceeding 25 kg.
- Abusive language or behavior towards staff will not be tolerated at any time.
- Carrying weapons, flammable materials, and compressed containers is strictly prohibited. Transporting weapons and sharp objects on board is strictly prohibited.
- Bringing food and drinks on board is not allowed.
- For the well-being and safety of the passenger, children must be supervised at all times.
- The transport of animals is not allowed, except for guide dogs and emotional support animals with their corresponding documentation (certification of the pet as a guide or emotional support, medical certificate from the person requiring it, and vaccination certificate with the latest vaccine). It must be registered prior to boarding and is exempt from cost.
- The passenger must read and accept the Privacy Notice available on the website as well as at Tren Maya ticket booths.
Source: trenmaya.gob.mx
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